Terms and Conditions – Asheville Restoration pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using this website, you agree to follow these Terms and Conditions. This agreement covers your visit to the site and any services you request from us. We may update these rules at any time to reflect new laws or business changes.

If you continue to use the site after we post updates, it means you accept the new version. If you do not agree with these terms, you should stop using the website. We suggest checking this page occasionally to stay informed about our current policies and requirements for users.

Services

Asheville Restoration Pros provides cleanup and repair services for water, fire, and mold damage. We perform on site assessments to determine the scale of the work needed. Our services include structural drying, soot removal, and biohazard cleanup.

Sometimes we use third party vendors for specialized tasks like plumbing or electrical work. Service availability can vary based on the project size and your specific location. We do our best to help every client, but we may limit services if a site is unsafe or outside our local area.

Quotes, Billing, and Payment

An estimate is our best guess of the work costs based on what we see during the first visit. Final invoices may change if we find hidden damage like rot inside a wall. We will discuss any change orders with you before doing extra work. Some projects may require a deposit before we start.

We accept standard payment methods and expect balances to be paid on time. If a payment is late, extra fees may apply. You have a short window to dispute a charge, so please review your bill quickly.

Insurance and Claims Assistance

We help you by providing clear photos and documentation of the damage for your insurance company. Our team can explain the drying process to your adjuster to help your claim move forward. However, we do not guarantee that your insurer will pay for everything.

Insurance approvals and payments are independent decisions made by your provider. You are still responsible for paying our bill even if your insurance company denies part of the claim. We work hard to make the process easier, but we do not control their final decisions.

Scheduling, Access, and Site Conditions

We need reliable access to your property during set windows of time to complete the restoration. It is your responsibility to ensure we have working utilities like water and electricity. You must also give us permission to enter the building.

We may pause work if we find hazardous conditions that were not disclosed. For safety, please keep pets and minors away from the work area at all times. If the site becomes unsafe or access is blocked, it can delay the drying process and the final completion of the job.

Health and Safety

Our technicians are trained to IICRC standards to ensure every job is done safely. We use PPE like masks and gloves to protect our workers and your family. Our crew sets up containment and uses negative air machines to stop dust from spreading.

We use EPA registered disinfectants to clean surfaces after water or mold damage. We follow all local safety rules in Asheville, North Carolina to protect the community. Following these steps helps prevent the growth of mold and keeps the indoor air quality as clean as possible.

Customer Responsibilities

You play a big role in the success of the restoration project. Please move your valuables and jewelry to a safe place when we ask you to do so. You must tell us about any preexisting issues like old leaks or structural problems.

It is vital to follow our safety instructions and drying guidance. For example, do not turn off the fans or dehumidifiers until we tell you the house is dry. If you interfere with the equipment, the drying might fail and cause more damage to your home.

Warranties and Disclaimers

We provide a limited warranty on our workmanship to ensure the job is done right. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see. We are not responsible for damage caused by acts of nature like new storms or floods.

Failures by third party products or materials are also excluded from our warranty. We do our best to restore your property, but we do not promise that everything will look brand new. Our goal is to make the building safe and dry.

Limitation of Liability

Our liability for any claim is limited to the amount you paid for that specific service. We are not responsible for indirect or consequential damages, such as lost wages or emotional stress. This limit applies to the fullest extent allowed by the laws of the state.

We focus on providing high quality restoration, but we cannot be held liable for issues outside of our direct control. By hiring us, you agree to these limits on how much we might owe if a dispute happens during the project.

Cancellations and Rescheduling

If you need to cancel or reschedule a visit, please tell us as soon as possible. We may charge a fee if you cancel at the last minute because we have already staged our crew. Emergency work is handled differently because we move fast to stop damage.

If we arrive for an emergency call and cannot get in, a service fee will apply. We try to be flexible, but our schedule is often full with other families needing help. Clear communication helps us serve everyone in the city fairly.

Intellectual Property

All the text, images, and logos on this website belong to Asheville Restoration Pros or our licensors. You may not copy, change, or use our content without our written permission. This includes our brand name and any photos of our work or equipment.

We worked hard to create this information for our customers. Using our intellectual property without asking is against the law. If you want to share a page from our site, please use the standard social media sharing tools rather than copying the text.

Privacy and Data

We care about your privacy and have a separate policy that explains how we handle your data. We use job photos and reports to document the restoration for your records and for insurance reviews. These files help prove that the work was done correctly and that the house is dry.

By using our services, you agree that we can take these photos and share them with your insurer. We keep your personal information safe and do not sell it to outside marketing companies for their own use.

Third Party Links and Tools

Our website might mention external resources or tools for your convenience. If you click on a link to another site, you do so at your own risk. We do not control those outside websites and are not responsible for their content or privacy rules.

Using those tools is up to you, and we suggest reading their terms as well. We provide these links only to help you find more information about home safety or insurance. We do not officially endorse every piece of advice found on other websites.

Changes to These Terms

Asheville Restoration Pros may update these Terms and Conditions at any time. When we make changes, we will post the new version on this page. It is your responsibility to check this site for updates. If you continue to use our website or services after changes are posted, it means you accept the new terms.

These updates help us stay current with new laws and improve how we serve our clients. We always aim to make our rules easy for our customers to find and read.

Governing Law and Dispute Resolution

These terms are governed by the laws of Asheville, North Carolina. If a problem arises, we ask that you talk to us in good faith for at least thirty days before taking any formal action. We want to solve any issues quickly and fairly without going to court.

If we cannot reach an agreement, any legal action must happen in the local courts of our home state. This helps keep the process simple and local for everyone involved. We value our reputation and work hard to satisfy our neighbors.

Contact

If you have questions about these Terms and Conditions, please send us a letter. You can reach us at 36 Rosscraggon Rd Suite G, Asheville, NC 28803, United States. We prefer written inquiries at this address so we can keep a clear record of your request.

Please include your contact details and a clear description of your question. We will review your letter and provide a response as soon as we can. This is the official way to contact our team regarding legal or service agreements.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid, the rest of the agreement still stays in effect. This document is the entire agreement between you and Asheville Restoration Pros regarding the use of our website and services.

It replaces any older agreements or spoken promises made in the past. Having one clear agreement helps prevent confusion and ensures everyone knows their rights. We stand by these terms as the foundation of our business relationship with our clients and website visitors.

Force Majeure

We are not liable for any delays or failures caused by events that are outside our control. This includes things like major natural disasters, war, strikes, or government orders. If a large storm blocks the roads or cuts the power, we may not be able to arrive at the usual time.

We will do our best to restart work as soon as it is safe to do so. These events are rare, but they can affect how quickly we finish a project. We appreciate your patience during these difficult situations.